| Stage | Key Activities | What You Get | 
|---|---|---|
| Discovery | 
 | Clear objectives + a blueprint for improvements that align with your customers’ expectations | 
| Planning & Design | 
 | Designs & specs that are user-friendly, scalable, and built to convert | 
| Implementation & Integration | 
 | A robust, secure, fast site that works well with all your systems | 
| Training & Launch | 
 | Smooth transition, minimal disruptions, full ownership for your team | 
| Optimization & Review | 
 | Ongoing gains in conversion, faster load times, better rankings, and happier users |