Web Presence Management Blog

Knowledge management a powerful tool for expenses reduction and profit increase

This is certainly true in the area of IT, health care and business processes in manufacturing management where the exit of a key employee can often lead to a highly expensive process in which the company must "reinvent the wheel." But less technical knowledge, such as client preferences or internally developed process improvements, can prove costly when lost.

The Value of Community: Turning Customers into Advocates

One of the most challenging lifts for your marketing department is to find customers who want to engage and then regularly interact with them. Building and fostering an online community solves that concern by giving customers a way to come to you for the conversation beyond any helpdesk needs.

When people want to talk about your products, they will. What an online community does is bring that all to you, allowing you to analyze the data, interact with fans, and solve issues before they negatively impact sales.

How To Upgrade Your Company Website and CMS Pain-Free

Upgrading your company’s website CMS is always a headache. From web pages and blog articles to images, videos, and even metadata, there’s a huge amount of content to identify, categorize, and move.

But not all companies have the same challenge ahead of them when they decide to upgrade their CMS. For instance, small companies usually have less complex web environments to migrate than mid-sized or large companies, making their transition more manageable.

Here’s Why Your Competitors Are Automating Lead and Quote Management

Name any business that doesn’t need to make another sales call or email tomorrow to have a robust future full of growth. If you didn’t name your company, then we want to share our thoughts on lead and quote management automation, especially for broad product catalogs, and why it might be a smart move to improving your sales pipeline.

Transforming Your Legacy Website into a High-Performing Web Property

Giving your company’s online presence a modern upgrade is more than just a nice-to-have, it’s an absolute necessity.

As today’s technology advances to meet consumer expectations, the most successful companies are rising to the challenge with high-performing websites that go beyond merely establishing a web-based property.

Multi-Channel Content Management

Managing content used to be fairly straightforward. Write the content, post it on your website, add it to another one or two websites, maybe send out an email notice about it, and you’re done. Multi-channel content management wasn’t on anyone’s mind.

How Your Marketing Team Can Measure Social Media ROI

If you're not using social media as part of your company's marketing efforts, then you're not marketing as effectively as you could be. And this could be frittering away your marketing budget.

In this digital age, social media platforms such as Twitter, Facebook, and Google+ provide a way for you to boost brand awareness, reach out to a critical mass of customers and potential clients, and increase site traffic on your e-commerce site. But you first need a good plan to use social media as a marketing tool -- and that includes understanding how to measure ROI.

Bundling and Kitting Products – A Great Way to Improve Customer Experience and Online Sales

Bundling and kitting products is a great idea on a number of levels. Kitting (aka “bundling”) is the grouping/pairing, packaging, and marketing of separate but related, complimentary, and compatible products for sale or presentation as one unit. Multiple products are sold as an individual SKU. “Kitting” and “bundling” are interchangeable terms in this context.

Companies, merchants, and promotional teams love product bundling because it just makes their job easier, it makes them more effective, expands choices, makes their customers happy, and is a powerful tool for moving merchandise and increasing revenue.

How Your Business Can Take Advantage of Snapchat

Maybe you’ve heard of Snapchat.  It’s an app that allows users to send photos and short videos to other users – but after a limited amount of time, the material vanishes.  This feature made Snapchat notorious especially among teens, who found it easier to get away with sexting and bullying when the evidence disappeared. But Snapchat’s demographic is widening. Now moms love it too, and pretty much any female between the ages of 18 and 35.

Personalization and Multi-Channel Publishing

In today’s business world personalizing web-based content, and its delivery, to meet each user’s needs is a competitive imperative for online enterprises. To be most effective, information should be tailored to individual users’ preferences and status, including the type of device they use.

Adrecom’s CMS Suite delivers the solutions you need to design and implement highly effective personalization techniques that offer tailor-made environments to visitors. By offering dynamic content that varies with user behavior, choices, status, and needs, you dramatically enhance your website’s utility, magnetism, and user comfort levels—which, of course, translates into higher conversion rates.

Configurable product options and variations for improved shopper experience and conversion

Nearly all products have options of some type or another and presenting them clearly is of great benefit to businesses.  I look at the benefits of how product variations can improve your business and make your customers happy.

A cosmetics website has many products, while each product has a number of color or shade options. The user interface was designed to feature color swatches related to the product. The product variations here allows the e-commerce and purchasing process to be simplified. The customer doesn't have to see the same product multiple times with the different colors but rather see a clear presentation of the products with its options. This example illustrates how product integration can improve navigation on the page and search results throughout the site.  This simplified presentation with the improved user experience leads to an improvement in the revenue stream.

Why is User Generated Content so Important?

The internet has created a number of social media and review sites that play a very important role in decision making and forming opinions about a complete range of products and services. 25% of search results are made up of these review and UGC orientated sites making them very powerful.  As various reports have shown gen-Y or millennials, following the baby boomers, constitute a major part of purchases and internet activity. They are group orientated buyers, primarily because they have been influenced by their baby boomer parents who have similar characteristics. 73% of millennials said that consumers care more about customers reviews than businesses does.  That clearly presents the power of UGC.

Four Great Mobile Solutions for your Website

With sales of mobile devices increasing significantly over the years, users have incorporated their mobile devices to search for information and buy things, which has increased tremendously. 46% of Americans said that a mobile device is their primary way of accessing the Web and 2014. Ecommerce doubled from 2012 to 2013 with 2014 likely to continue. These figures show how important it is  for businesses to consider which mobile solution work for them and more importantly their customers.

Whatever type of mobile solution you choose, there are great services that bring great value to your mobile solution. Firstly you have the ability find out where your users are and provide services that are relevant according to their location. This is probably the most exciting added value for your application if it’s a native app or responsive website, it can really help you bring a great service to your customers. Others use the camera and the fact at the end of the day you have a phone that can access information with touch capabilities so you can make it easy to contact customer support.

Unified web site management backend enable effective multi channels web presence operations
Businesses have a website to communicate with customers online, best practices dictate that businesses further develop smaller mini sites along side their main site to reach a particular segment of the market that might be defined by language or a particular interest.  Without the necessary planning, businesses can find themselves without suitable website management. Each site might use different infrastructure making it costly to manage minimizing the effectiveness of the overall presence online and particularly each individual website. With the development of a full service, unified backend you can manage the full range of websites and a smooth transition to a mobile presence and complex marketing strategies.
Discussing Vital Questions Social Marketers Should Ask Themselves

As appealing as social media sites are to basic users, they’ll always be more appealing to advertisers and brands looking to increase reach and response. That’s because social networks are driven by advertising dollars and are thus constructed to be ad-friendly places, wherein a little bit of marketing really does go a long way.

That being said, though, it’s still important to realize that social media marketing isn’t necessarily an easy thing to do. There are many different hurdles out there to jump and a slew of different problems which may trip you up. So before you launch any type of marketing strategy, you should always sit down and take a closer look at what it is you’re trying to accomplish. Start by asking yourself some important questions related to social marketing.
E-commerce solution Open Source Close Source Debate

In the world of developer’s and consultants supplying software to commercial clients, there have always been core issues which dictate the choice of one software solution over another. In the world of website development — more specifically eCommerce — the “core issues” which were once so numerous have now taken on a new wavelength - that of the open vs closed source software solution. What this article will set out to accomplish is to convey a more current understanding of the choices clients are evaluating and see if there is a 3rd alternative that can bridge the gap between the poles of what is currently seen as the only two choices.