Adrecom customer have access to secure portal with products support documentation, best practices materials of e-commerce projects deployment and content reach web site management.
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Standard Support Plan:
Premium Support Plan:
Maintains
Standart plan is part of project deployment agreement that provides access technical support services, product maintains and access to product knowledge base.
Targeted response time is 5 hours during normal business hours.
» 24/7 phone support
» Priority routing all support
request during normal
business hours
» Two hours target response
time
» Designated system analyst
» Hot fixes
» Services packs
» Access to Beta
version
